Privacy Policy
Privacy Policy
Prime Axiss Facility Solutions Ltd.
Last Updated:Dec 20,2025
Prime Axiss Facility Solutions Ltd. (“Prime Axiss,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients, employees, contractors, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Collection of Personal Information
We collect personal information only when it is reasonably necessary to conduct our business and provide services. This may include:
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Names, business names, and contact details
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Service inquiries, work orders, and project-related information
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Billing and payment information
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Employment or contractor application details
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Website usage data when you visit our site
Personal information may be collected directly from you or automatically through your interaction with our website.
2. Use of Personal Information
Personal information is used for purposes that include:
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Providing facility maintenance, mechanical, electrical, and compliance services
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Communicating regarding service requests, scheduling, and support
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Preparing estimates, invoices, and processing payments
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Managing employment and contractor relationships
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Meeting legal, regulatory, and contractual obligations
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Improving our services, operations, and website performance
We do not use personal information for purposes other than those identified, unless required or permitted by law.
3. Website Data and Log Information
When you visit our website, certain technical information may be automatically collected, such as IP address, browser type, device information, pages visited, and date and time of access. This information is used in an aggregated form to monitor website activity, diagnose technical issues, and improve user experience. It is not used to identify individual visitors.
4. Cookies
Our website may use cookies or similar technologies to enhance functionality and analyze website usage. Cookies are small data files stored on your device and do not access personal files or identify you personally.
You may choose to disable cookies through your browser settings; however, doing so may affect the performance or availability of certain website features.
5. Disclosure of Personal Information
Prime Axiss does not sell, trade, or rent personal information. Personal information may be shared only in the following circumstances:
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With employees or contractors who require the information to perform their duties
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With third-party service providers supporting business operations (such as accounting or IT services), under confidentiality obligations
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When required by law, regulation, or legal process
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In situations involving health, safety, or legal emergencies
6. Safeguards and Security
We implement reasonable physical, administrative, and technical safeguards to protect personal information from loss, theft, unauthorized access, misuse, or disclosure.
7. Retention of Information
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and to meet legal or regulatory requirements. Information that is no longer required is securely destroyed or anonymized.
8. Access and Correction
Individuals may request access to their personal information or request corrections if the information is inaccurate or incomplete, subject to applicable legal limitations.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in business practices, services, or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact: